Shipping & Returns

Shipping & Returns

Shipping

At Exbodoz, we're dedicated to bringing the unique goods of North East India to the world. We offer both domestic and global shipping options to get our products to you, wherever you are.

Domestic Shipping (Within India)

We provide reliable and efficient shipping services across all states and union territories in India.

Processing Time: Orders are typically processed and dispatched within 2–3 business days.

Delivery Time: You can expect your order to arrive within 5–7 business days after dispatch, depending on your location.

Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order and your location.

International Shipping

We proudly ship to various countries around the globe.

Processing Time: International orders are processed and dispatched within 3–5 business days.

Delivery Time: Delivery times can vary significantly based on the destination country's customs and postal service. We'll provide you with an estimated delivery timeframe once your order is shipped.

Shipping Costs: International shipping costs are calculated at checkout based on the weight of your order, the destination country, and the selected shipping method. Please note: customers are responsible for any customs duties, taxes, or fees that may be incurred upon delivery.

Tracking Your Order.

Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment.

Returns & Refunds

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please Note: Bulk orders of more than 100 KG are negotiable but non-refundable unless they fulfill the return policy. For international orders, refunds are not applicable. Kindly send an email to [sales@exbodoz.com] with the subject "discount" to negotiate. If you receive a damaged or incorrect item, please contact us immediately for a replacement or a refund, which will be credited within 24 hours.

Return & Refund Policy

Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. You can return items within 7 days of receiving your order.

Process: To initiate a return, please contact our customer service team at [query@exbodoz.com] with your order number and the reason for the return. We'll provide you with instructions on how to send the item back.

Refunds: Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 24 hours, depending on your bank's policy.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [+91-9395094285] with photos of the item and its packaging. We will work with you to arrange a replacement or a full refund.

Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons. These may include: Refrigerated products, which will be clearly stated in the product description.